Tag Archives: ServiceNow

Helpful ServiceNow Reporting Articles

I thought putting together a contents list of the ServiceNow reporting blogs I’ve written over the last couple of years for easy reference would be helpful. So, here it is! ServiceNow Reporting and Why Direct ODBC Reporting is the Only … Continue reading

Posted in ITIL, ServiceNow, Uncategorized | Tagged , , | 1 Comment

How to Overcome the Top 5 Challenges for ServiceNow Reporting

The Stuff I Don’t Need to Tell You I am pretty sure that if you’re reading this you already know why good reporting is crucial for successful ITIL and why control beyond the Report Module in ServiceNow is a necessity. … Continue reading

Posted in Business Intelligence, ITIL, ServiceNow | Tagged , , | 1 Comment

Qlikview ITIL Incident Management Report (pt 1)

As this is my first Qlikview post, it feels like some sort of introduction is required. If Crystal Reports and Xcelsius had a baby, which evolved and improved over many generations, it would be called Qlikview. All the power of … Continue reading

Posted in ITIL, Qlikview, ServiceNow | Tagged , , , , | 2 Comments

How Intelligent is Your Business Intelligence?

For a change from me bleating on about ServiceNow reporting, I thought I’d write something a lot more generic. This is the number one recurring mistake I have seen consulting and pops its ugly head up time and again across … Continue reading

Posted in CodeProject | Tagged , , , | Leave a comment

Example ServiceNow Report

I posted this on Linkedin a while ago, but obviously things get pushed down in the group history until they are forgotten. This is quite a clever Crystal Report (if I do say so myself) which displays when selected Services … Continue reading

Posted in Crystal Reports, ServiceNow | Tagged , , | Leave a comment

A few Random Tips for ServiceNow Reporting

I have been developing reports directly from ServiceNow ever since the ODBC connection was made available (http://wiki.service-now.com/index.php?title=ODBC_Driver). This new functionality allows ServiceNow to be analysed directly with greater freedom and accuracy than through the built-in reporting (mentioned in more detail … Continue reading

Posted in ServiceNow | Tagged , , | 5 Comments

ServiceNow Reporting and Why Direct ODBC Reporting is the Only option

ServiceNow is sold with a built-in reporting solution which is supposed to meet all business needs for accurate ITIL reporting. And for a built-in reporting solution, it is the more feature rich and better though out than any I have … Continue reading

Posted in ServiceNow | Tagged , , , | 1 Comment

Reporting Software and ServiceNow

Last year ServiceNow released ODBC access to their database, enabling customers to produce their own high quality reporting. As direct reporting from ServiceNow is in increasing demand, I thought I’d put together a brief overview of the more popular choices … Continue reading

Posted in ServiceNow | Tagged , , | 6 Comments