Tag Archives: Reporting

How to Overcome the Top 5 Challenges for ServiceNow Reporting

The Stuff I Don’t Need to Tell You I am pretty sure that if you’re reading this you already know why good reporting is crucial for successful ITIL and why control beyond the Report Module in ServiceNow is a necessity. … Continue reading

Posted in Business Intelligence, ITIL, ServiceNow | Tagged , , | 1 Comment

Crystal Reports: Mixed Page Orientation Formatting

I have starting splitting this blog out by subject.  As a result, this Crystal Reports related post is now here: http://crystalreportsexperttechniques.wordpress.com/2012/08/04/crystal-reports-mixed-page-orientation-formatting/

Posted in CodeProject, Crystal Reports | Tagged , , , , , , , | 2 Comments

How Intelligent is Your Business Intelligence?

For a change from me bleating on about ServiceNow reporting, I thought I’d write something a lot more generic. This is the number one recurring mistake I have seen consulting and pops its ugly head up time and again across … Continue reading

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ServiceNow Reporting and Why Direct ODBC Reporting is the Only option

ServiceNow is sold with a built-in reporting solution which is supposed to meet all business needs for accurate ITIL reporting. And for a built-in reporting solution, it is the more feature rich and better though out than any I have … Continue reading

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Reporting Software and ServiceNow

Last year ServiceNow released ODBC access to their database, enabling customers to produce their own high quality reporting. As direct reporting from ServiceNow is in increasing demand, I thought I’d put together a brief overview of the more popular choices … Continue reading

Posted in ServiceNow | Tagged , , | 6 Comments