Tag Archives: ITIL

Helpful ServiceNow Reporting Articles

I thought putting together a contents list of the ServiceNow reporting blogs I’ve written over the last couple of years for easy reference would be helpful. So, here it is! ServiceNow Reporting and Why Direct ODBC Reporting is the Only … Continue reading

Posted in ITIL, ServiceNow, Uncategorized | Tagged , , | 1 Comment

Qlikview 2: Measuring Against KPIs

In Part 1 we setup some basic measurements in Qlikview to summarize the Incidents for the previous month. The method used to identify how many were opened or closed etc, was to use the Qlikview Scripting language in a rudimentary … Continue reading

Posted in CodeProject, ITIL, Qlikview | Tagged , , | 2 Comments

Qlikview ITIL Incident Management Report (pt 1)

As this is my first Qlikview post, it feels like some sort of introduction is required. If Crystal Reports and Xcelsius had a baby, which evolved and improved over many generations, it would be called Qlikview. All the power of … Continue reading

Posted in ITIL, Qlikview, ServiceNow | Tagged , , , , | 2 Comments

How Intelligent is Your Business Intelligence?

For a change from me bleating on about ServiceNow reporting, I thought I’d write something a lot more generic. This is the number one recurring mistake I have seen consulting and pops its ugly head up time and again across … Continue reading

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A few Random Tips for ServiceNow Reporting

I have been developing reports directly from ServiceNow ever since the ODBC connection was made available (http://wiki.service-now.com/index.php?title=ODBC_Driver). This new functionality allows ServiceNow to be analysed directly with greater freedom and accuracy than through the built-in reporting (mentioned in more detail … Continue reading

Posted in ServiceNow | Tagged , , | 5 Comments