Category Archives: ITIL

Helpful ServiceNow Reporting Articles

I thought putting together a contents list of the ServiceNow reporting blogs I’ve written over the last couple of years for easy reference would be helpful. So, here it is! ServiceNow Reporting and Why Direct ODBC Reporting is the Only … Continue reading

Posted in ITIL, ServiceNow, Uncategorized | Tagged , , | 1 Comment

How to Overcome the Top 5 Challenges for ServiceNow Reporting

The Stuff I Don’t Need to Tell You I am pretty sure that if you’re reading this you already know why good reporting is crucial for successful ITIL and why control beyond the Report Module in ServiceNow is a necessity. … Continue reading

Posted in Business Intelligence, ITIL, ServiceNow | Tagged , , | 1 Comment

Qlikview 2: Measuring Against KPIs

In Part 1 we setup some basic measurements in Qlikview to summarize the Incidents for the previous month. The method used to identify how many were opened or closed etc, was to use the Qlikview Scripting language in a rudimentary … Continue reading

Posted in CodeProject, ITIL, Qlikview | Tagged , , | 2 Comments

Qlikview ITIL Incident Management Report (pt 1)

As this is my first Qlikview post, it feels like some sort of introduction is required. If Crystal Reports and Xcelsius had a baby, which evolved and improved over many generations, it would be called Qlikview. All the power of … Continue reading

Posted in ITIL, Qlikview, ServiceNow | Tagged , , , , | 2 Comments