Author Archives: jasondove

About jasondove

I am a consulting BA, with a heavy leaning towards process mapping and Business Intelligence.

Making the Most of That Last Interview Question (Guest Post)

So much of the interview advice bandied about on the internet is about damage limitation. Advice like “Don’t be late,” or “Dress smartly” is great if you want to avoid sabotaging your interview but if you want to get ahead … Continue reading

Posted in Career, Uncategorized | Tagged , , , , , | Leave a comment

Helpful ServiceNow Reporting Articles

I thought putting together a contents list of the ServiceNow reporting blogs I’ve written over the last couple of years for easy reference would be helpful. So, here it is! ServiceNow Reporting and Why Direct ODBC Reporting is the Only … Continue reading

Posted in ITIL, ServiceNow, Uncategorized | Tagged , , | 1 Comment

How to Become an IT Consultant for Fame and Profit

I seem to get more emails asking about how to become a self-employed consultant than I do about any other thing I actually blog about. I’ve not written that much recently so thought I would put up a quick post … Continue reading

Posted in Business Intelligence, CodeProject | Tagged , , , | Leave a comment

How to Overcome the Top 5 Challenges for ServiceNow Reporting

The Stuff I Don’t Need to Tell You I am pretty sure that if you’re reading this you already know why good reporting is crucial for successful ITIL and why control beyond the Report Module in ServiceNow is a necessity. … Continue reading

Posted in Business Intelligence, ITIL, ServiceNow | Tagged , , | 1 Comment

4 Tips on Creating an Effective BI Team (Guest Post!)

Thanks to software vendors investing heavily in making their applications easier-to-use, accessible via the Web and more affordable, Business intelligence (BI) software is now a viable option for employees in sales, marketing, operations, and other departments to utilize. But with … Continue reading

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Business Intelligence Book Review (part 1)

For a bit of variety, I am going to start posting the occasional blog based on the most common questions I receive from readers.  This first blog in the (potential) series is in response to the repeated question I get … Continue reading

Posted in CodeProject, Crystal Reports | 2 Comments

Qlikview 2: Measuring Against KPIs

In Part 1 we setup some basic measurements in Qlikview to summarize the Incidents for the previous month. The method used to identify how many were opened or closed etc, was to use the Qlikview Scripting language in a rudimentary … Continue reading

Posted in CodeProject, ITIL, Qlikview | Tagged , , | 2 Comments