Author Archives: jasondove

About jasondove

I am a data obsessed consultant who's as happy developing dashboards (Tableau & Power BI) as implementing enterprise wide BI solutions and am always on the lookout for freelance opportunities.

How to Chart Open Incidents in Power BI for ServiceNow or Any ITSM Using DAX

I have written at length about the logical approach required to accurately measure how many Incidents (Incident or otherwise) are open during a reporting period without resorting to hideous ‘snap-shot’ reporting. My other writing has always been SQL-centric, but I … Continue reading

Posted in Business Intelligence, ITIL, Power BI, ServiceNow | Leave a comment

Vacation Intelligence! Solving Holiday Challenges with Power BI: Part 1

Not My Usual Blog Post Despite a career in Business Intelligence approaching twenty years, I have never used data in any meaningful way in my own life, until now: which is why I feel the need to blog about it! … Continue reading

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Snapshot Reporting the Lingering Threat to GDPR Compliance

Introduction The implementation of General Data Protection Regulation (GDPR) has caused the business community to reconsider how they collect, hold and distribute personal data. The GDPR is going to impact every business operating in the EU and with the effective … Continue reading

Posted in Business Intelligence | Tagged , , , , ,

Making the Most of That Last Interview Question (Guest Post)

So much of the interview advice bandied about on the internet is about damage limitation. Advice like “Don’t be late,” or “Dress smartly” is great if you want to avoid sabotaging your interview but if you want to get ahead … Continue reading

Posted in Career, Uncategorized | Tagged , , , , , | Leave a comment

Helpful ServiceNow Reporting Articles

I thought putting together a contents list of the ServiceNow reporting blogs I’ve written over the last couple of years for easy reference would be helpful. So, here it is! ServiceNow Reporting and Why Direct ODBC Reporting is the Only … Continue reading

Posted in ITIL, ServiceNow, Uncategorized | Tagged , , | 1 Comment

How to Become an IT Consultant for Fame and Profit

I seem to get more emails asking about how to become a self-employed consultant than I do about any other thing I actually blog about. I’ve not written that much recently so thought I would put up a quick post … Continue reading

Posted in Business Intelligence, CodeProject | Tagged , , , | Leave a comment

How to Overcome the Top 5 Challenges for ServiceNow Reporting

The Stuff I Don’t Need to Tell You I am pretty sure that if you’re reading this you already know why good reporting is crucial for successful ITIL and why control beyond the Report Module in ServiceNow is a necessity. … Continue reading

Posted in Business Intelligence, ITIL, ServiceNow | Tagged , , | 1 Comment